Video Inspection: "Cloud Quality Inspection" Spanning 10,000 Miles
At the critical stage before the vehicle shipment, the salesman Nancy went deep into the production line and conducted a two-hour video conference with the Ivorian customer, showing the key links that the customer cares about in an all-round way:
Material and process: on-site measurement of steel thickness, weld point strength, demonstration of anti-rust treatment process;
Structural adaptability: focus on verifying the compatibility of goosenecks, outriggers, axles and other components;
Identification and documents: check the vehicle nameplate, VIN code and on-board documents (such as CE certification, factory test report).
The customer made real-time adjustment suggestions via video, and Nancy simultaneously recorded and coordinated with the technical team to optimize on the spot, ensuring that the vehicle fully complies with West African road conditions and local regulations.
Customized design to solve the pain points of African transportation
The skeleton semi-trailer shipped this time is specially optimized for the characteristics of high temperature, rainy and complex road conditions in Côte d'Ivoire:
✅ Reinforced longitudinal beam - suitable for heavy load and frequent bumpy transportation environment;
✅ Salt spray resistant coating - resistant to high humidity corrosion in coastal areas;
✅ Detachable side panels – flexible for different types of goods, such as wood and steel.
From China to West Africa: Full-link service assurance
Logistics: Container shipping, GPS tracking throughout the process;
After-sales: Provide remote technical guidance, and plan to send engineers to the local area to carry out operation training.
Customer feedback
The head of Badi, a customer from Côte d'Ivoire, said:
"This 'video inspection' method allows us to participate in quality inspection without leaving home, which solves the trust problem of cross-border procurement. The professional attitude of Hatar Auto Company reassures us! ”
Salesman Nancy testimonial
"Only by picking out the details from the perspective of customers can 'Made in China' win a long-term reputation. Although this inspection is hard, the customer's word 'Perfect' is the best reward! ”